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Terms and Conditions
1. All
bookings are provisional until a completed booking
form is received.
2. Full settlement of fees is required at
time of booking, unless otherwise arranged with Lessonbase Projects / Driver
Training Centre.
3. Payment
accepted by cheque, cash or Bank Transfer
4. We
reserve the right to charge 4% above the bank base rate prevailing at the time,
on all balances outstanding beyond 30 days from
date of invoice.
5. We reserve the right
to take any outstanding balances due from the customer's Credit / debit card
on the due date.
7. In the event of delegate failing
to attend the course, the full course fees will be payable.
8. Deposits
and any fees for courses not taken or completed are non-refundable.
9. Driver
Training centre will endeavour to arrange course dates required by the trainee
however no guarantee can be given.
10. Where external examinations
have been arranged for the candidate by Driver Training Centre, we accept
no liability for the accuracy
of candidate details should a dispute arise with the external examination
body.
11. Every effort is made to ensure course notes, presentations
and any relative training material is correct
at time of print. Driver Training accepts no responsibility for any errors or
omissions.
12. If
DSA test fee increase after booking, customer to pay the amount of increase.
13. In the event of driving tests rearranged by the DSA, extra
fees for hire of vehicle will be charged, this can
usually be reclaimed from the
DSA.
14. Driver training Centre accepts no financial penalty
i.e. loss of wages etc.
15. Driver Training Centre will endeavour
to keep trainees in the same vehicles for training as much as possible.
16. Driver
Training Centre cannot guarantee the same vehicle or instructor for re-tests.
17. Trainees must be aware that adequate provision is made
to ensure drivers attending courses are able
to comply with the rest requirement
laid down in Driver Hours Regulations, and the Working Time Directive.
18. Driver
Training Centre reserves the right to cancel or postpone courses due to circumstances
beyond our control.
19. Driver Training Centre at its
absolute discretion reserves the right to terminate or cancel any training course
for any of the following
reasons, the list to be not exhaustive.
20. Failure
to produce the correct licence entitlement for the category of training required
will render any courses booked
void, any payments already made and any payments outstanding will be payable
in full, any course requiring rebooking will be at extra cost.
21. The Instructor suspects the student is under the influence
of any Alcohol or Drugs.
22. The student demonstrates unruly
behaviour of any kind.
23. We will not tolerate any verbal,
physical, or racial abuse to any members of staff, or any member of the public
in anyway whatsoever.
24 .
Any misuse of equipment whilst in control of a Driver Training Centre vehicle
of any type whatsoever.
25. Dangerous or reckless behaviour,
whether driving or not, in any manner whatsoever.
26. The
trainee appears to be physically incapable due to lack of proper daily rest.
27. Should the trainee fail to reach the standard required
to undertake the DSA driving test, Driver Training
Centre reserves the right to refuse submission of the trainee for any such
tests and the test fee would be forfeited and non returnable.
28 If course fees are not
paid in full before course start date.
29. Any action taken
or decided by any member of staff of Driver Training Centre is final and
non-negotiable.
30. Driving
test candidates with three or more serious faults on their DL25 will require
2 training sessions as a minimum
before re-testing.
31. Any candidate that does not book a re-test within 2 months
of failing a test will be required to complete
a minimum of 2 training sessions
before re-taking the next test.
32. All courses must be completed
within 12 months from the date of deposit being paid. After this time the
contract expires and any unused
training is null and void.
33. Driver Training Centre will
not be held responsible for the loss of any personal items left in the vehicle
or on the company's premises.
34. All vehicles are fully insured, however there is a £250.00
excess. In the event of any damage to the training
vehicles or other vehicles
caused by the trainees misconduct , they will be held liable for the excess.
35. Customers
legal rights or obligations are unaffected by these terms and conditions.
Privacy
Policy
Driver Training Centre will respect your privacy and ensures
that all information provided to us is lawfully processed and held in accordance
with the Data Protection Act 1998. Personal / sensitive information is considered
to be any information that identifies a living person.
Driver Training Centre will control the data you supply and we agree to collect and control this information in accordance with the Data Protection Act 1998.
Driver Training centre will collect information from you when you submit
an enquiry. The information we collect is: Your name, email address, and
IP address, the code that identifies your computer.
Driver Training Centre Will only use the information you provide us with to make improvements to our service, action any requests you make, supply you with requested information, conduct market research
Driver Training Centre will not share your personal data with others.
To ensure compliance with the data protection act 1998 Driver Training Centre will be happy to provide any information we hold on you. Complaints Procedure Explain the problem or concern, either verbally or in writing, to your instructor, or member of staff with whom you are dealing, as they may be able to resolve the matter for you quickly.
Please make sure they understand your complaint properly and what you think should be done to put things right.
If you are still not happy with the situation then either write to or ask to see the senior instructor.
If neither of these people have not been able to resolve your complaint and you still feel aggrieved then you should bring the matter to the attention of the Complaints Department.
You can do this in person or in writing at the address below. |
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Driver Training Centre offers professional training all over Kent and East Sussex including Hastings, Eastbourne, Battle, Tenterden, Ashford, Brighton, Maidstone, Kent, Sussex, East Sussex, Surrey, St Leonards, Pevensey, Cranbrook, Horsham, Newenden, Croydon, Tonbridge, Tunbridge Wells, Haywards Heath, East Grinstead, Worthing, Shoreham by sea, Bexill, Crawley, Hove, Newhaven, Hythe, Folkstone, Canterbury, Northiam, Staplecross and Westfield. |
Brook Way Business Park, Ivyhouse Lane, Hastings, East Sussex. TN35 4NN
Tel: 01424_ 432200 Fax: 01424_
716817
info@drivertrainingcentre.co.uk
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Site
updated March 2013 |
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Copyright Lessonbase Projects 2010 |
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